What is the difference between complaints and disciplinary action in nursing?

Complaints and disciplinary action are two distinct concepts within the nursing profession. Complaints typically refer to concerns raised about a nurse's conduct, performance, or adherence to standards of practice. These can stem from patients, colleagues, or employers and are meant to inform regulatory bodies or employers about potential issues that need to be addressed.

Disciplinary action, on the other hand, is a formal response triggered by the findings of an investigation into a complaint. It represents a consequence or sanction resulting from an established breach of professional standards or codes of conduct. Disciplinary action could include measures like suspension, revocation of a license, or other penalties aimed at correcting behavior or protecting public safety.

Understanding this difference is crucial as it clarifies that complaints are the initial reports or allegations, while disciplinary action is the regulatory or organizational response to those complaints when they are found to be valid.